bss999 Privacy Policy

Clause 1.1 — Identity Data

Who You Are

When you register an account, we collect your full name, date of birth, gender (optional), and username. This information is used to verify your identity, confirm that you meet the minimum age requirement of 21 years, and personalise your experience on the platform. For KYC (Know Your Customer) purposes, we may also collect copies of government-issued identification documents such as your National Identity Card (NID) or passport.

Clause 1.2 — Contact Data

How to Reach You

We collect your email address, mobile phone number, and residential address (city and district within Bangladesh). Contact data is used for account verification, transaction notifications, security alerts, and, where you have opted in, promotional communications. We do not share your contact details with advertisers or unaffiliated third parties.

Clause 1.3 — Financial Data

Payment Information

To process deposits and withdrawals, bss999 collects payment method details. This includes your bKash, Nagad, Rocket, or Upay mobile number, or your bank account details where applicable (such as with City Bank, BRAC Bank, Islami Bank, or Sonali Bank). We do not store full card numbers or mobile banking PINs. Payment transactions are processed by certified third-party payment processors operating their own secure environments. We retain transaction records (amounts, dates, method used) for audit, fraud prevention, and regulatory compliance purposes.

Clause 1.4 — Technical & Usage Data

How You Use the Platform

We automatically collect certain technical data when you visit bss999.bet. This includes:

• IP address and approximate geographic location (city level).
• Device type, operating system version, and browser type.
• Pages visited, session duration, and navigation paths within the site.
• Game sessions, bet amounts, game results, and betting history.
• Login timestamps and session identifiers.

Clause 1.5 — Communications Data

Support and Correspondence

When you contact bss999 customer support via email or live chat, we retain a record of the correspondence. This includes the content of your message, the date and time it was sent, and the resolution outcome. These records are kept for quality assurance, staff training, and dispute resolution purposes. Support communications are stored for a minimum of 12 months.

Clause 3.1 — Service Providers

Trusted Third Parties

bss999 shares personal data only with third-party service providers who are contractually obligated to handle it securely and exclusively for the purposes we specify. These providers include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, Mastercard, and affiliated banking partners, for the purpose of processing financial transactions.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others — who may receive anonymised session data for RNG audit and game integrity purposes.
• Identity verification providers: Third-party KYC vendors who assist in verifying player identity and age documents.
• Analytics platforms: Web and app analytics tools used to improve platform performance and user experience. These receive anonymised or aggregated usage data only.

Clause 3.2 — Legal Disclosure

When We Are Required to Disclose

bss999 may disclose personal data to law enforcement, regulatory authorities, or other official bodies where we are legally obligated to do so, or where we reasonably believe disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights or property of bss999; (c) prevent or investigate possible wrongdoing in connection with the platform; or (d) protect the personal safety of players, staff, or the public. We will not disclose more data than is strictly required in any such situation.

Clause 3.3 — Business Transfers

Mergers and Acquisitions

In the event that bss999 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player personal data may form part of the transferred assets. In any such scenario, the acquiring entity will be required to honour the commitments made in this Privacy Policy, or players will be notified and given the opportunity to request deletion of their data prior to any transfer.

Clause 4.1 — Types of Cookies We Use

Cookie Categories

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without impacting core functionality.
• Preference cookies: Remember your language and display settings so you do not need to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data on which pages are visited most frequently, how long sessions last, and which device types are used. This data is used solely to improve the bss999 platform.

Clause 4.2 — Managing Cookies

Your Cookie Choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in or using core platform features. To clear existing cookies, refer to your browser's help documentation. For Chrome, Firefox, Samsung Internet, and other common mobile browsers used in Bangladesh, cookie controls are typically found under Settings → Privacy → Clear Browsing Data.

Clause 5.1 — Retention Schedule

How Long We Keep Your Data

• Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years after closure, for audit and anti-money laundering compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the date of the transaction, in line with standard financial record-keeping obligations.
• Customer support correspondence: Retained for a minimum of 12 months from the date of the last interaction.
• Technical and analytics data: Retained in anonymised or aggregated form for up to 24 months for platform improvement purposes.
• Marketing consent records: Retained until consent is withdrawn, plus 12 months for audit trail purposes.

Clause 6.1 — Right of Access

See What We Hold

You have the right to request a copy of the personal data bss999 holds about you. We will provide this in a commonly used electronic format. Identity verification will be required before any data access request is fulfilled to prevent unauthorised disclosure.

Clause 6.2 — Right to Rectification

Correct Inaccurate Data

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the specific data point you wish to update and any supporting documentation. Note that certain data (such as your name on verified KYC documents) may require fresh verification to amend.

Clause 6.3 — Right to Erasure

Request Deletion

You may request the deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) you object to the processing and there are no overriding legitimate grounds. Please note that erasure requests cannot be fulfilled where we are legally required to retain the data (for example, financial transaction records subject to anti-money laundering regulations).

Clause 6.4 — Right to Object to Marketing

Opt Out of Promotional Communications

You may object to the processing of your personal data for direct marketing purposes at any time. This includes promotional emails, SMS notifications about bonuses, and seasonal campaign messages relating to events such as BPL cricket season, Eid, or Pohela Boishakh. Opting out of marketing will not affect your ability to use the bss999 platform or receive essential transactional communications.

Privacy Contact

Get in Touch

Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Request — [Your Username]"
Response time: within 10 business days for data rights requests
Language: English
Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)